Executive - Personal Financial Svc Credit - (Debt Collection Agency)

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Summary

This position is to ensure the day-to-day operations of the team runs smoothly and consistently to meet the standard service level and quality set. He/she has to be independent, has a self-driven mindset and positive in achieving the team's goals and must adhere to strict compliance to BNM guidelines and internal policies/procedures of the Bank.

Responsibilities

• To drive the collections performance of the assigned DCAs in order to achieve Bank's annual target;
• To process the settlement proposal submitted by DCA within the set timeline and in accordance to the set matrix;
• To drive the performance of DCA on their submissions of approved settlement proposals;
• To achieve the monthly individual and team targets;
• To verify and recommend reversal of charges, ie Late Charges, Misc Charges, Interest and other adjustment forms raised by DCAs;
• To recommend waiver of late charges/fees according to approval authority matrix and criteria for deserving customers;
• To prepare memo for any request or waivers for team leader's review when needed;
• To escalate/manage accounts problematic or potentially problematic accounts to Team Leaders/Team Managers;
• To support or carry out day to day supervisory role including account review and reporting on account insights for collection meeting;
• To manage and monitor accounts under (Arrangement to Pay) ATP until closure and issuance of release letter;
• To handle customer enquiries / requests from time-to-time e.g. requesting for statement or release letter via email / face-to-face meeting / phone;
• To back up in the absence of Unit Head to ensure the smooth running of day-to-day operations;
• To ensure that coaching is done with the team members for improvement.

Requirements

• Degree holder with Business Management, Communications, Accounting or related field;
• At least 2 years' experience in a Collections team in banking or non-banking related industry for DCA Support Team Members.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Job ID JR0000017898