Malaysia Job Openings
Marriott International, Inc
Front Office Agent
Kota Kinabalu
FULL TIME
October 14, 2024
Job Number 24178567
Job Category Rooms & Guest Services Operations
Location Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
SUSHI KING SDN BHD
Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)
Kuah
FULL TIME
November 10, 2024
View Job DescriptionGovean malaysia
Pembantu Jualan (Kemasukkan Segera)
Seremban
FULL TIME
November 10, 2024
View Job DescriptionIBU PEJABAT BULAN SABIT MERAH MALAYSIA
PEMBANTU PERUBATAN AMBULANS
Kuala Lumpur
FULL TIME
November 10, 2024
View Job DescriptionIBU PEJABAT BULAN SABIT MERAH MALAYSIA
Partnerships & Grants - Penolong Pengurus / Pegawai Kanan
Kuala Lumpur
FULL TIME
November 10, 2024
View Job DescriptionWildlife Conservation And Science (Malaysia) Bhd.
Senior Counter Wildlife Trafficking Officer
Rompin
FULL TIME
November 10, 2024
View Job DescriptionLooking for similar job?
SOVOTEL MALAYSIA SDN BHD
Front Desk - NapZone by Sovotel (KLIA2)
Sepang
FULL TIME
October 13, 2024
View Job Description
DHL Express
Customer Service Advisor (Frontline)
Kuala Lumpur
FULL TIME
October 14, 2024
View Job Description
Marriott International, Inc
Mgr-Front Office II
Kuala Lumpur
FULL TIME
October 14, 2024
View Job DescriptionBlend Inn Operation Sdn Bhd
Hotel Frontdesk/ Receptionist
Alor Setar
FULL TIME
October 11, 2024
View Job DescriptionAlpha Red Solutions Sdn Bhd
Frontend Developer (based in Subang/Remote)
Subang Jaya
FULL TIME
October 11, 2024
View Job DescriptionHOTEL SEEDS PREMIER THE MINES, SERI KEMBANGAN
Front Desk Officer
Seri Kembangan
FULL TIME
October 14, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Commis II - Wet Deck Kitchen
Kuala Lumpur
FULL TIME
November 8, 2024
View Job Description
Marriott International, Inc
Events Coordinator
Kuala Lumpur
FULL TIME
November 8, 2024
View Job Description
Marriott International, Inc
Host/Hostess
Kuala Lumpur
FULL TIME
November 8, 2024
View Job DescriptionNew Job Alerts
SUSHI KING SDN BHD
Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)
Kuah
FULL TIME
November 10, 2024
View Job DescriptionGovean malaysia
Pembantu Jualan (Kemasukkan Segera)
Seremban
FULL TIME
November 10, 2024
View Job DescriptionIBU PEJABAT BULAN SABIT MERAH MALAYSIA
PEMBANTU PERUBATAN AMBULANS
Kuala Lumpur
FULL TIME
November 10, 2024
View Job DescriptionIBU PEJABAT BULAN SABIT MERAH MALAYSIA
Partnerships & Grants - Penolong Pengurus / Pegawai Kanan
Kuala Lumpur
FULL TIME
November 10, 2024
View Job DescriptionWildlife Conservation And Science (Malaysia) Bhd.
Senior Counter Wildlife Trafficking Officer
Rompin
FULL TIME
November 10, 2024
View Job Description