Malaysia Job Openings
Henkel
Key Account Manager (Technical Sales)
Kuala Lumpur
FULL TIME
October 10, 2024
YOUR ROLE
- To execute and drive strategic growth initiatives for key customers in Singapore & Malaysia.
- Responsible for establishing strong partnerships with key accounts, capturing new accounts and sales through collaboration with regional teams.
- Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation.
- Develop a strong sales pipeline and strategy for business growth with assigned accounts
- Manage all aspects of the customer relationship, including price negotiation and delivery
- Develop trusting relationships with a portfolio of major clients to ensure continuous growth
- Serve as the main communication between key customers and internal teams
- Troubleshoot any issues and problems (such quality, supply chain and logistic& warehouse) which are faced by customers and deal with complaints to maintain trust and develop customers' satisfaction
- Prepare regular reports of sales progress and forecasts to internal and external stakeholders using key account metrics
- Make recommendations to the management team on business development activity and on how the company can improve the marketability of its products in target markets
- Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
- Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
- Responsible to conduct product application and/or technical training for customers and internal team
YOUR SKILLS
- Degree in Chemistry, Material Science, Engineering or equivalent
- Over 5 years of experience in Technical Sales, preferably with knowledge and experience in electronic industry, on adhesives, circuit board protection or thermal management material
- Fluent in English communication and presentation skills
- Strong analytical, decision making and problem-solving skills
- Willing and able to travel within Singapore/Malaysia
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