Manager, Payments Centre of Excellence (Sabah)

If you are looking to excel and make a difference, take a closer look at us...

• Develop and execute comprehensive strategies to advance the community banking business model through payments ecosystems
• To identify and maintain customer portfolio to drive business growth through nurturing relationships
• To lead and implement innovative approaches to engage the business community for future business activities
• To drive customer acquisition activities with the aim to drive deposits growth by bundling payments and CASA program and other HLBB product offerings
• Provide leadership and guidance to stakeholders (Branch, Sales Channels, SME, etc) in the payments product line up
• Foster a culture of collaboration and cross selling efforts to inculcate the One Bank structure
• To identify and cultivate strategic partnerships with community organizations, local business and associations to expand the reach to the business community for payments business
• Perform evaluation, financial analysis, and recommendation on merchant business, projects and campaigns.
• Drive business development efforts to attract new customers and deepen existing relationships within the regional community
• Provide support to branches for merchant business related enquiries
• Oversee the development and implementation of operational processes and procedures to ensure efficiency, compliance and risk management within the Centre of Excellence framework
• Monitor and analyse key performance metrics to track progress and identify areas of improvement
• Championing customer engagement ensuring products and services meet the unique needs of the local community
• Implement initiatives to enhance customer engagement, satisfaction and loyalty through personalized interactions and tailored solutions
• To comply with all relevant guidelines and statutory requirement.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Job ID JR0000018461