JOB REQUIREMENT:
· Candidate must possess at least Diploma/Professional Certificate in Hotel Tourism or Food and Beverage studies /Sijil Pelajaran Malaysia or equivalent.
· Required language(s): Bahasa Malaysia and English
· At least 1 Year of working experience in the related field is required for this position.
· Required Skill(s): Proven success in a similar role and environment, pride and attention to detail, polished personal presentation with warm, confident and hospitable personality.
JOB DESCRIPTION:
Manages the guest experience by ensuring the followings are provided:
· To greet and handle all guest questions and needs
· To walkthroughs of facilities for hotel tour before guest check in
· Maintaining a welcoming and professional attitude at all times and provide excellent customer service
· Update Registration Card for incoming Guest check in
· Leads public tours, FIT guest and gets a comments during their stay
· Highly develop communication skills
· Ability to memorize hotel information to improvise in multiple scenarios
· Maintaining communication logbook
· Daily briefing for the guest comments presented to HOD for necessary action
· To ensure guest satisfaction during their stay
· Adhere to hotel policies at all times
· Assisting in handling guest complaints, inquires, comments and initiate appropriate action and follow up
· To perform any other duties assigned by superior.
Job Type: Full-time
Pay: From RM1,500.00 per month
Benefits:

• Health insurance
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Experience:

• Front desk: 2 years (Preferred)

Language:

• English (Required)
• Mandarin (Required)