Malaysia Job Openings
Ecco Malaysia Sdn Bhd
Retail Sales Assistant/Senior Sales Assistant - Sunway Pyramid
FULL TIME
September 18, 2024
Sales Assistant and/or Senior Sales Assistant is to demonstrate sales leadership by playing an active role on the sale floor. The roles and responsibilities include:
- Advise and inform customers on usage of ECCO products
- Able to establish customers' requirements using questioning techniques and listening skills
- Able to make good recommendations of ECCO products to customers
- Advice customers on maintenance and care of ECCO products (Leather care)
- Recommend products based on customers' requirements
- Recommend complementary and peripheral products - Shoe-care, leather goods, etc (link-sell)
- Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store.
- Attend to customers with types of after sales services
- Ensure appropriate stock inventory management
- Close sales to customers' satisfaction
Retail Store Operations
- Work with Area Supervisor to ensure ECCO standards and operational practice are executed in the store;
- Monitor stock and ensure optimal inventory;
- Participation in inventory feedback to Merchandising team;
- Handle customer feedback, returns and after-sales service;
- Ensure the compliance of ECCO store operation and service guidelines from retail operations team
- Handle simple merchandise display and assist in window change
- Simple stock replenishment request
- Keep track of all ins and outs of inventory including sales, transfers, returns
- Alert Area Supervisor if there is any discrepancies with inventory
- Sharing of feedback, information and best-practice sharing with the team
- Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues
- Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
- Develop team cohesiveness
- Ensure the store achieve the daily, weekly and monthly sales target;
- Preparation of sales reports to the management
Pay: RM1,900.00 - RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Afternoon shift
- Day shift
- Evening shift
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
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