Senior Executive, Digital Marketing

56057 | Project Management | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

The role is responsible for supporting the management of the Company's customer digital assets and its corresponding platforms. These responsibilities cover variety of disciplines from Communications, Technical and Project Management based on the business needs. In support of the platform, the specialist is given opportunity (together with the team) to explore and pitch possible solutions to improve the digital marketing modules and customer experience of the digital assets

Key Responsibilities

• Actively participate in different phases of customer digital assets (Web and App) implementations of the Company. This can vary from strategic ideation, conceptualisation of solution, testing, and rollout.
• Handle day-to-day tasks within the unit to ensure that customer experience, technical and marketing procedures are implemented effectively.
• Identify and escalate customer/system issues as required, partnering with vendors and other departments
• Coordinate with relevant stakeholders across the Company i.e. IT, Customer Service, Business Analyst, and module/business owners to resolve customer situations and improvements for identified customer digital assets.
• Monitor and review platform's usage and health reports.
• Support discovery across different stakeholders to develop understanding of the issues, identify solutions to achieve the best customer or business interest.
• Identify opportunities to innovate and work with module/business owners, front liners on improving customer digital assets processes with the customer experience top of mind. Lead the development and implementation of these opportunities.
• To ensure adherence to relevant regulatory, compliance and guidelines requirements (internal & external).

Key Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Technology, Computer Science, Multimedia Innovation, Digital Marketing or equivalent.
• At least 2 to 3 Years of Digital Platform or relatable Experience.
• Reliable, highly independent, and good team player who enjoys a fast-paced environment.
• Strong communicator with positive interpersonal skills. Possess excellent written, communication & presentation skills in English and Bahasa Malaysia.
• Strong ability in strategic and analytical thinking skills.
• Digital Native would be advantageous. Possess command of best practices & trends in digital marketing and experience on digital platforms.
• Keen sense of basic understanding of UIUX & design principles.
• Expected to show resourcefulness, willingness to engage stakeholders, high accountability, detail-oriented & with the ability to multi-task and handle multiple projects simultaneously.
• Works well under pressure and good time/project management skills.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Job ID 56057