Whole industries have been disrupted and transformed in recent years by digital technology. As a technology Consulting professional, you’ll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.


As organisations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


The opportunity
The Service Now Developer will be integral to the development, configuration, and enhancement of Service Now applications across various modules, with a preference for candidates who have experience with Governance, Risk, and Compliance (GRC) modules.


Your key responsibilities:

• Design, develop, and maintain Service Now applications and workflows.
• Customize Service Now applications and facilitate rollout of new applications and modules.
• Configure and improve existing Service Now solutions, with a focus on GRC modules where applicable.
• Collaborate with project teams to understand requirements and provide technical solutions within the Service Now platform.
• Ensure best practices are followed during the development and testing phases.
• Assist with the integration of Service Now with other systems and tools.
• Provide technical support and expertise during the deployment and post-implementation stages.
• Keep abreast of the latest Service Now updates and technologies, with a willingness to grow expertise in GRC.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 1-3 years of experience in Service Now development.
• Service Now Certified Application Developer certification is highly desirable.
• Experience with GRC modules within Service Now is preferred.
• Understanding of financial services compliance and regulatory requirements in Malaysia is advantageous.
• Proficiency in Java Script and other relevant web technologies.
• Strong problem-solving skills and the ability to work in a dynamic team environment.
• Excellent communication skills, both written and verbal.

What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.


What working at EY offers
EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


The exceptional EY experience. It’s yours to build.


EY | Building a better working world


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