About the Role:
Grade Level (for internal use): 07
The Role: Transcript Scopist/Editor - Data Analyst

The Team: The team’s primary responsibility is to transcribe and create digital documentation or transcripts for both external and internal clients from financial-related calls or non-financial-related events that can be captured via video or audio. We offer several products to our clients, some of which are but not limited to a live streaming product for real time capture of events, a preliminary copy, and a final error-free copy of the event.

Responsibilities: Scopists will work in collaboration with an Editor to create a transcript of a conference call/financial interaction. Additionally, she/he will assist the team leaders in continuously improving the collection procedures.

In addition to transcription, the team will assist in the collection of other business information – private company profiles, etc. Scopists and Editors will have complete knowledge of the collection policies and tools.

Additionally, the candidate should be able to display text summarization techniques, employing the skillful execution of extracting the most pertinent information from a subset of text and phrases from a written document, with light editing and editorial touches to create a compelling transcript product in a predefined turnaround time.

Core responsibilities include:
Create publication-quality transcripts of high speed, multi-speaker events involving specialized terminology in a paired team environment. Each role is dependent on the other and must be coordinated precisely with the other team member to produce final output. Work may be performed in either live-call or from recorded-call material.
Must be able to meet or exceed production metrics and meet client contract SLAs.
May be required to proof and/or edit work performed by other Scopists to meet quality control guidelines.
Collaborate with peers and Team Leaders to continuously improve the transcription workflow process.
Identify and report any or gaps in policies/procedures.
Build subject matter expertise towards various workflow/processes of the dataset.
Contribute towards process improvement through error checks, audit suggestions and tool enhancements.
Must exemplify problem solving skills using technical/digital tools where appropriate such as but not limited to Python, VBA, Excel, and/or SQL.
Collect other business information, such as private company profiles, as required by S&P Global.
Editorial skills and contextualization of textual metadata into a summarized format using extractive and abstractive method of text summarization.

What We’re Looking For:
Basic Qualifications:
Flawless written, oral communication and listening skills in English.
Excellent eye, hand, and auditory coordination, editing and proofreading skills.
Ability to concentrate, focus and deliver consistently in a fast-paced, deadline-driven environment.
Excellent typing skills, minimum of 60 wpm and touch typist
Strong ability to learn and apply new/emerging technologies.
Must be flexible and able to handle multiple tasks.
Must work well in a team environment.
Exceptional attention to detail.
Excellent typing skills
Demonstrated ability to learn and apply new/emerging technologies.
Candidates with familiarity of financial markets and business organizational vocabulary are highly desirable.
Previous experience with speech recognition software, such as IBM Via Voice or Dragon Naturally Speaking is a plus.
Understanding of NLP, ASR, LLM and Text Summarization a plus.
Exemplifies basic to advanced skills on technical/digital tools.
Bachelor’s degree a plus, but not required.
Must be amenable to work at (US Shift).

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formatted ESQA508c.pdf

----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 301367
Posted On: 2024-10-10
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia