Travels & Claims Coordinator

Description:
Respond to policyholders’ enquiries offering appropriate solutions and information.
Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
Schedule and make follow-up calls on complex cases to customers
Liaise with vendors, involved third-parties and family members during active cases
Enter all case-related documentation into the relevant systems

Requirement:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
Diploma/ Degree preferred or/with minimum 2 or more years’ of equivalent work experience
Preferably Senior Executives specializing in Customer Service or equivalent.
Full-Time positions available
MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
Demonstrated customer service experience
Ability to reason and solve complex problems
Excellent interpersonal, telephone and computer skills

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist Malaysia Sdn Bhd