Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do

• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer

• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications

• Ensure Customer Satisfaction through quality deliverable on time

• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements

Stakeholder Interaction



Display


Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry - Expert
  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities - Competent
  • Process Excellence - Execute projects with end-outcome and process focus, along with understanding of end to end delivery processes and its governance - Competent
  • Documentation and research orientation - Ability to articulate the requirements apply & document them and perform market/ secondary research on the new upcoming areas of expertise - Expert

• Behavioral Competencies
  • Problem solving and decision making
  • Execution excellence and passion for results
  • Passion for results
  • Relationship Building
  • Teamwork
  • Managing complexity
  • Effective communication
  
  

Deliver



Service Now - IT Service Management

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.