Mexico Job Openings
Planet
Partner Reconciliation Specialist
Ciudad de México
FULL TIME
October 23, 2024
remote type
Hybrid
locations
Mexico City - Mexico
time type
Full time
posted on
Posted Today
job requisition id
JR08532
About Us
Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology! As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Protel On-Prem, Protel Cloud (formerly Protel Air), and Hotsoft from Hoist, all designed to meet the diverse needs of the hospitality industry.
At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence. Join us in shaping the future of hotel IT solutions, where your hotel experience meets a passion for technology!
Function Overview
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
Role Overview
The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The person will help measure and improve customer experience and SLA. Also, they will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.
What you will do
-
Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
-
Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
-
Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions.
-
Collaborate with global Technical and Operations teams.
-
Create reports as required by business partners, banks, and card schemes.
-
Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
-
Analyze Card Scheme Interchange and Fee bulletins from Visa, Master Card, Discover, Diners, Union Pay International, JCB and American Express.
-
Help validate technical enhancements on various system platforms and applications.
-
Create procedures, assist with both internal training and client training. Other duties as assigned.
Who you are
-
Team player and independent problem solvers.
-
An excellent communicator
-
Understand end to end card processing and you are accountable to ensure clients have an exceptional customer experience
-
Ability to be flexible within a fast growing global company
-
Must display initiative and a common sense approach.
-
Be well organised with the ability to plan, prioritize and manage own workload.
What you will need to bring to Planet
-
Proven organisational, planning and communication skills
-
Quality focused with attention to detail
-
Good analytical aptitude
-
Strong numerical skills
-
Proficient spoken and written English
-
Advanced level Microsoft Excel (not mandatory)
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
About Us
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
TRANSPORTES PITIC SA DE CV
Analista de Recursos Humanos
FULL TIME
November 19, 2024
View Job Description
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job Description
Liverpool
Recepción de mercancia nocturno | Liverpool Valle Oriente Mty
FULL TIME
November 19, 2024
View Job Description
Grupo Corporativo Papelera
Operador multifuncional
Huehuetoca
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Amazon Web Services Mexico S. de R.L. de C.V.
Sr. Partner Marketing Manager, LATAM GTM Programs, Partner Marketing LATAM
Ciudad de México
FULL TIME
October 23, 2024
View Job Description
BBVA
Data Engineering Partner (Ciudad de México, Miguel Hidalgo)
FULL TIME
October 15, 2024
View Job Description
New Job Alerts
TRANSPORTES PITIC SA DE CV
Analista de Recursos Humanos
FULL TIME
November 19, 2024
View Job Description
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job Description
Liverpool
Recepción de mercancia nocturno | Liverpool Valle Oriente Mty
FULL TIME
November 19, 2024
View Job Description
Grupo Corporativo Papelera
Operador multifuncional
Huehuetoca
FULL TIME
November 19, 2024
View Job Description