Mexico Job Openings
Uber
Rider Growth Operations Manager
Ciudad de México
FULL TIME
September 13, 2024
About the Role
The Rider vertical is a key pillar for Uber Shuttle's growth in the upcoming years. As the Mexico lead for the HCV Rider vertical, you will be responsible for the strategy and plan to boost rider growth, engagement and retention across all B2C and B2B Uber Shuttle segments. You will achieve this mission through your own team, and through close collaboration with Regional Operations and Tech teams that are driving towards the same goal.
This role requires you to be a deep thinker and a master problem solver that can combine analytical mastery and creative solutions. You will be an excellent collaborator that can effectively work across teams and timezones to accelerate our growth efforts.
What you'll do:
The Rider vertical is a key pillar for Uber Shuttle's growth in the upcoming years. As the Mexico lead for the HCV Rider vertical, you will be responsible for the strategy and plan to boost rider growth, engagement and retention across all B2C and B2B Uber Shuttle segments. You will achieve this mission through your own team, and through close collaboration with Regional Operations and Tech teams that are driving towards the same goal.
This role requires you to be a deep thinker and a master problem solver that can combine analytical mastery and creative solutions. You will be an excellent collaborator that can effectively work across teams and timezones to accelerate our growth efforts.
What you'll do:
- Develop the rider growth & engagement strategy leveraging in-app and out of app channels
- Drive alignment on the strategy & rally teams to deliver for priority markets and segments
- Influence partner teams to get buy-in and resources to realise the rider objectives
- Develop rider pricing and incentives as a capability to balance growth and profitability levers
- Build processes & systems to scale everyday operations & improve cost / quality of execution
- Drive a culture of experimentation to test, learn and iterate quickly across the markets
- Be a trusted thought partner to Operations & Tech teams
- Be the subject matter expert and define global standards
- 3+ years of experience in a high pace, data driven organisation
- Experience bootstrapping growth in an early stage business, including use of non-app Marketing channels to drive awareness & engagement
- Sound business acumen and the ability to balance big picture thinking with practical solutions
- Strong analytical skills with proven experience making decisions using data
- Excellent stakeholder and communication skills
- Good with data, but real hustler, analitycal but with preference with more go getter attitude.
- Selling hunter skills are important, understand a taget rider, comercial skills.
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