We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program


SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:

• Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  
• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  
• Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
  

What you’ll do


Position Title: SAP Mexico Intern – Solution Support
Location: Monterrey, Mexico
Schedule: 30 Hours/Week
Expected Start Date: November/December 2024

A Solution Support Intern will work independently (within defined policies and processes) and building a collaborative work relationship with cross-functional teams within SAP.


Roles and Responsibilities:

• 
  Utilize and improve state of the art collaboration channels like swarming, communities etc.
  
• Contribute to the Team KPIs
  
• Require competence with various tools, procedures, programming languages used to accomplish the job
  
• Develop technical skills like reading code / debugging / creation of small corrections where applicable.
  
• Test internal systems to prevent future issues on customer's systems.
  
• Deliver core customer support
  
• Handle customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
  
• Take ownership of customer support cases in different channels
  
• Provide end users and customers with a technology driven, industry-leading support experience.
  
• Become an active KCS Knowledge contributor - Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers.
  
• Conduct Knowledge Transfer - Proactive Support and Incident Prevention Activities
  
• Stay curious and open to new experiences, while learning through daily tasks and targeted trainings.
  
• Be actively on the forefront of industry technical and functional knowledge.
  
• Actively support SAPs Support transformation strategy.
  
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
  

What you bring


We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• 
  Education Requirement: Currently enrolled in an academic/university program
• Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required)
• Solid communication skills
• Technically proficient in at least one expert area
• Demonstrates ability to receive open and honest feedback
• Works independently
• Positive team influence
• Understands the Product Support Strategy
• Excellent presentation skills
• Good Technical consulting, analysis or troubleshooting skills
• Project management skills
• Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
• Programming knowledge in SQL ( Python, Java, Java Script, Groovy skills is desirable)
• Knowledge with technical file manipulation (e.g. txt, csv and macro enabled files) is desirable
• Knowledge with XML, JSON and/or API is desirable
• Drive to learn, develop yourself and growth

#LI-Hybrid

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408304 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.