The team you will be a part of

The Information Systems team is responsible for implementation of the enterprise architecture and the development and maintenance of the organization's computing/IT environment. Determines and develops architectural approaches and solutions, conducts business reviews, documents current systems and develops recommendations of how to proceed with the applications.

This role in summary

Whirlpool is currently looking for qualified candidates for the role of Global Information
Technology Senior Analyst.
This role will be located in Apodaca, Nuevo Leon, Mexico. This role will closely collaborate with
various business partners, Global Information Technology, (GIT) teams and external parties
across Latin America Region (LAR) to evaluate and provide recommendations for delivery and
support solutions both technical and process related.
The IT Senior Analyst is a crucial role within Whirlpool, responsible for bridging the gap between
IT and the business. Incumbent would be responsible for analyzing business requirements,
identifying and defining solutions, and translating these requirements into technical
specifications and solutions. As an IT Senior Analyst, you will work closely with business
stakeholders and IT teams to ensure that the technology solutions align with business
objectives and user needs.

Your responsibilities will include

• Developing solutions: You will liaise with internal and external technical teams to ensure the

solutions get developed, you will collaborate with other departments/Business Functions to
ensure that the solutions are integrated with existing systems and processes from
end-to-end perspective.

• Collaborate with IT development teams and vendors to ensure that the technology solutions

meet the documented requirements and are delivered on time and within budget.

• Delivery: you will be responsible to ensure that the project is developed to meet business

requirements, is delivered on time and within the budget.

• Communication: you will have the possibility to apply your great communication skills by

communicating effectively with both technical and non-technical stakeholders, providing
training and support to the end users, where needed. They must be able to explain technical
concepts to non-technical stakeholders and translate business requirements into technical
specifications for IT.

• Stay current with industry trends and best practices related to business analysis and

technology solutions.

• Engage in capability and technology roadmap development for D2C ecommerce.
• Work closely with business partners, GIT, and external vendors/consultant partners to

translate business requirements into technical solutions and translate technical solution
requirements and implications back to the Sales and Product Marketing teams

• Provide leadership to the cross-functional teams to deliver projects and enhancements
• Lead and facilitate efforts designed to improve overall processes and systems while

maintaining an absolute focus on the customer.
These efforts include initiatives such as reducing defects, blockers, driving work out of our
processes, reducing cycle time and driving control plans

• Learn new business processes and technologies
• Keep abreast of new technologies and industry strategies and identify opportunities for

improvement

• Document Statements of Work (SOW) and manage contractors and/or system

implementation resources against SOW deliverables and terms.

• Act in absence of other functional and technical resources
• Mentor, coach, and provide direction to direct/indirect team members
• Keep privacy and security of data and systems top of mind

Minimum requirements

• Experience with version control systems, such as Git
• Excellent communication skills, both verbal and written, with the ability to communicate

technical information to non-technical stakeholders.

• Experience with Agile methodologies and software development lifecycle (SDLC) is a

plus.

• Good knowledge of English, both written and spoken

Preferred skills and experiences

Preferred Skills and Requirements

• Business acumen: Candidates should have a deep understanding of business operations

and processes, and be able to identify areas for improvement that can help drive
efficiency and profitability.

• Communication skills: Candidates should be able to communicate complex information

in a clear and concise manner, and be able to collaborate effectively with stakeholders
across various departments/Business Functions.

• Change management: Candidates should have experience with change management

and be able to implement solutions that minimize disruption to business operations.

• Superior analytical and problem-solving skills
• Prioritize and manage multiple responsibilities and commitments concurrently
• Self-starter with the ability to work independently
• Interpersonal savvy, the ability to learn on the fly and drive results
• Navigate and drive clarity and decisions in areas of ambiguity
• Executive presence, including excellent oral and written communication skills