Mexico Job Openings
Unisys
Service Delivery Associate - Mexico
FULL TIME
October 18, 2024
Home office role, desirable to live in Mexico City.
- Provide support on daily operations issues.
- Perform duties following account processes and procedures.
- Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment).
- Mentor team members.
- Document assigned activities using defined processes and timeframes.
- Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff.
- Identify areas for continuous improvement and efficiency in the delivery of services.
- Take responsibility for follow-up services or problem escalation.
- Analyze and highlight operations performance.
- Complete and submit reports as requested.
- Support process improvement initiatives.
You will be successful in this role if you have:
- Bachelor’s degree in related discipline (desirable) and minimum of 1 - 2 years of service delivery support experience.
- Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others.
- Conversational English (B1-B2).
- Effective verbal and written communication skills
- Prior experience working in service desk support.
- Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support.
- Ability to work with technical documentation, statements of work, and contract requirements with team members, peers and external clients.
- Must be able to work to specific service level agreement (SLA) requirement.
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at Global Recruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
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