Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Manager - LATAM

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. The work model for the role is: #LI-Hybrid This role is contributing to the Electrification Services in Mexico and America Region. You will be mainly accountable for: • Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS). • Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility. • Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). • Runs the day-to-day service business to ensure profitable growth and improvement of service productivity. • Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. • Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. • Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

• Electric o Mechanical Engineer, Industrial or automation Engineer, Business Management.
• 8 yrs + experience in: Mexican and CA&C Electrical Systems industry experience
• Customer Service and Project Management experience (Experience in Large projects - 3M USD or higher)
• Contract Management / Install Base Management
• Proven Leadership experience
• Advance English
• Cost Management, Digital Service (SAAS) and Manufacturing Knowledge (desirable)
• Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Waste water, Building/Infrastructure) (desirable)

What's in it for you?

• Coaching and mentoring from senior leaders and colleagues
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
• Be yourself: join one or many of our Employee Resource Groups and make a difference!

Benefits

• Paid and Unpaid leave opportunities
• Life insurance
• Accident insurance
• Retirement plan
• Wellbeing program
• Dental insurance
• Flex days
• Employee Assistance Program (PAE)
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #My ABBStory