Maximize customer experience and assure customer loyalty by driving integration of quality planning, control and improvement principles and techniques into all phases of the product life cycle, through optimized processes and systems, collection and analysis of data, structured problem solving, complaint resolution, quality training, coaching and conduct of audits. Lead, motivate, and inspire a team of non-exempt quality positions, e.g. Quality Inspectors, Precision Inspectors and/or Quality Technicians to execute standard work in an environment where continuous improvement (Plan-Do-Check-Act) and waste elimination result in achievement of quality objectives. Translate overall objectives into specific activities the team must perform to be successful. Teach team how to utilize quality tools and methodologies. Monitor assigned area performance continuously, looking for ways to combine, rearrange, and simplify tasks to make better use of materials, machines, manpower, etc. Assign / justify resources necessary to resolve problems / eliminate waste to achieve / improve standards.
Evaluate team member performance and provide timely, regular, effective feedback as part of the performance management system. Provide support and coaching necessary for the individual and the organization to grow and prosper. Stay abreast of company policies, procedures, regulations, plans, and interdepartmental relationships. Communicate requirements to the team and ensure team is meeting or exceeding expectations. Full Time (Mexico - Nuevo León)