Morocco Job Openings

British Council

Business Operations Manager

Rabat

October 10, 2024

Business Operations Manager


Date: 10 Oct 2024
Location: Rabat, Middle East and North Africa, MA
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:
To oversee the management of the business administration, local financial processes, and Estates, with IT and Security functions, in Morocco. The role will ensure that British Council corporate standards and relevant polices/ procedures are met.
Ensure that the business support team are efficiently and effectively deployed to support operations in achieving business objectives and ensuring compliance across Business Operations and all Morocco Departments.
The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, particularly financial compliance and business continuity are identified, monitored, managed and controlled.
To support new initiatives and organisational change by providing appropriate advice, support, training and leadership to all operational teams, across Departments.
To be a key, and pro-active member of the Country Leadership Team (CLT).

Main Accountabilities:
Management
  • Oversee and manage the entire Business Operations (BO) team.
  • Supervise the IT function, coordinating with GIS to meet IT needs across the Morocco operation.
  • Chair the Morocco Compliance Task Force, a cross-department unit overseeing compliance.
  • Promote and support the country’s Equality, Diversity, and Inclusion plan.
  • Conduct general induction for new joiners (incl. non-BOT staff).
  • Manage and update key local policies (e.g., office policies, mobile phone).
  • Monitor local DAs.

Relationship Management, Suppliers, and Services
  • Manage vendor relationships, including cleaning, maintenance, security, transportation, and government agencies.
  • Oversee local office-wide procurement, including PR creation, with support from Marketplace.
  • Serve as the point of contact for government offices.
  • Manage event planning and execution/logistics.
  • Arrange travel for visitors and regional teams.

Risk Management
  • Ensure local legal compliance, particularly regarding governance and status.
  • Maintain the Incident Management Plan and Business Continuity Plan.
  • Manage insurance policies.
  • Support internal audit processes.
  • Coordinate the Risk Register (JCAD) and own operations-related risks.
  • Identify potential risks in coordination with other departments.
  • Report incidents for Morocco offices and activities.
  • Act as the fraud focal point.

Estates/Premises
  • Plan and manage premises and landlord contracts.
  • Supervise daily office space operations.
  • Implement yearly preventive building and ground maintenance schedules, ensuring timely action and reporting.
  • Coordinate office moves and renovations.
  • Supervise inventory checks for fixed and low-value assets.
  • Act as the Environment Framework Tool focal point.
  • Manage environment framework returns.

Budget / Finance / Banking
  • Manage, plan, and monitor the budget.
  • Handle finance journals, shadow payroll, and reconciliations.
  • Maintain bank relationships.

On-site Finance Related Activities
  • Ensure compliance with cash handling procedures.
  • Oversee the BO team’s management of cash receipts from Customer Services and the posting of required journals.
  • Manage petty cash, cheque signing, and cash audit checks.
  • Ensure accountable stationery is managed in the Rabat office.
  • Oversee the BO team’s handover of cash receipts to Brinks/Bank.
  • Monitor the BO team’s TCMS uploads.
  • Manage the BO team’s handling of travel envelopes.
  • Oversee the BO team’s processing of off-system payments and urgent advances.
  • Safeguard and manage cheque books handover.

Procurement & Contract Management
  • Handle high-value procurement and tendering (RFP, ITT).
  • Manage key operations contracts.
  • Conduct due diligence and vendor screening.
  • Monitor and update Preferred Suppliers List and aggregate spend across departments.
  • Oversee finance payables and receivables, including off-system transactions.
  • Facilitate National Audit Office audits.
  • Support FCCF.
  • Monitor PO GR IR.

Security
  • Oversee security and manage relationships with security stakeholders and local authorities.
  • Ensure security equipment is maintained in premises.
  • Ensure incidents are reported.
  • Inform staff about security measures or status depending on the local context.
  • Manage staff access control to premises.
  • Assess security measures in new offices/venues and partner schools.
  • Manage staff access/removal from Telephone Tree, SOLACE, Teams channels, and mailing lists.
  • Oversee public liability insurance management.

Health & Safety
  • Manage day-to-day health and safety for Morocco offices.
  • Provide H&S checks of venues/partner schools for all departments.
  • Assess H&S measures in new offices/venues and partner schools.
  • Run H&S inductions for staff.

HR Operations & Mobility
  • Supervise implementation of all HR Operations tasks that require to be performed locally including admin support (relationship with Labor Inspectorate, filing, preparation of documents)
  • Coordinate work permit and residency submissions for foreign employees.
  • Assist with rent hunting, utilities setup, Wi-Fi, and lease management for foreign employees.

Role specific knowledge and experience:

  • Experience in managing and leading teams in an international context working in a multi-cultural organization.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Track record of building effective relationships with business leadership teams in the delivery of high quality and effective professional services
  • Experience of developing and managing a range of complex internal and external stakeholder relationships
  • Excellent understanding of business strategy and practices.
  • Can demonstrate excellent management of administration roles.
  • Working in both public, not for profit and private sector organizations
  • Experience of working in a matrix management structure.

Minimum/essential
  • At least 5 years’ experience in a similar role.
  • Proven track record in business management and or general office management.
  • Knowledge and experience of working in Morocco.

Education
  • Minimum: First Degree in any subject
  • Desirable: Degree in Business Management

Language
  • The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
  • Reading proficiency in French is also required.

Further Information
  • Number of positions: 1
  • British Council Pay Band 7
  • Employment Type: Indefinite Contract (IDC)
  • Location: Morocco
  • Deadline to receive applications: 27th Oct 2024
  • Candidates are expected to have the right to live and work in Morocco.

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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