Business Operations Manager

• Oversee and manage the entire Business Operations (BO) team.
• Supervise the IT function, coordinating with GIS to meet IT needs across the Morocco operation.
• Chair the Morocco Compliance Task Force, a cross-department unit overseeing compliance.
• Promote and support the country’s Equality, Diversity, and Inclusion plan.
• Conduct general induction for new joiners (incl. non-BOT staff).
• Manage and update key local policies (e.g., office policies, mobile phone).
• Monitor local DAs.

• Manage vendor relationships, including cleaning, maintenance, security, transportation, and government agencies.
• Oversee local office-wide procurement, including PR creation, with support from Marketplace.
• Serve as the point of contact for government offices.
• Manage event planning and execution/logistics.
• Arrange travel for visitors and regional teams.

• Ensure local legal compliance, particularly regarding governance and status.
• Maintain the Incident Management Plan and Business Continuity Plan.
• Manage insurance policies.
• Support internal audit processes.
• Coordinate the Risk Register (JCAD) and own operations-related risks.
• Identify potential risks in coordination with other departments.
• Report incidents for Morocco offices and activities.
• Act as the fraud focal point.

• Plan and manage premises and landlord contracts.
• Supervise daily office space operations.
• Implement yearly preventive building and ground maintenance schedules, ensuring timely action and reporting.
• Coordinate office moves and renovations.
• Supervise inventory checks for fixed and low-value assets.
• Act as the Environment Framework Tool focal point.
• Manage environment framework returns.

• Manage, plan, and monitor the budget.
• Handle finance journals, shadow payroll, and reconciliations.
• Maintain bank relationships.

• Ensure compliance with cash handling procedures.
• Oversee the BO team’s management of cash receipts from Customer Services and the posting of required journals.
• Manage petty cash, cheque signing, and cash audit checks.
• Ensure accountable stationery is managed in the Rabat office.
• Oversee the BO team’s handover of cash receipts to Brinks/Bank.
• Monitor the BO team’s TCMS uploads.
• Manage the BO team’s handling of travel envelopes.
• Oversee the BO team’s processing of off-system payments and urgent advances.
• Safeguard and manage cheque books handover.

• Handle high-value procurement and tendering (RFP, ITT).
• Manage key operations contracts.
• Conduct due diligence and vendor screening.
• Monitor and update Preferred Suppliers List and aggregate spend across departments.
• Oversee finance payables and receivables, including off-system transactions.
• Facilitate National Audit Office audits.
• Support FCCF.
• Monitor PO GR IR.

• Oversee security and manage relationships with security stakeholders and local authorities.
• Ensure security equipment is maintained in premises.
• Ensure incidents are reported.
• Inform staff about security measures or status depending on the local context.
• Manage staff access control to premises.
• Assess security measures in new offices/venues and partner schools.
• Manage staff access/removal from Telephone Tree, SOLACE, Teams channels, and mailing lists.
• Oversee public liability insurance management.

• Manage day-to-day health and safety for Morocco offices.
• Provide H&S checks of venues/partner schools for all departments.
• Assess H&S measures in new offices/venues and partner schools.
• Run H&S inductions for staff.

• Supervise implementation of all HR Operations tasks that require to be performed locally including admin support (relationship with Labor Inspectorate, filing, preparation of documents)
• Coordinate work permit and residency submissions for foreign employees.
• Assist with rent hunting, utilities setup, Wi-Fi, and lease management for foreign employees.

• Experience in managing and leading teams in an international context working in a multi-cultural organization.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Track record of building effective relationships with business leadership teams in the delivery of high quality and effective professional services
• Experience of developing and managing a range of complex internal and external stakeholder relationships
• Excellent understanding of business strategy and practices.
• Can demonstrate excellent management of administration roles.
• Working in both public, not for profit and private sector organizations
• Experience of working in a matrix management structure.

• At least 5 years’ experience in a similar role.
• Proven track record in business management and or general office management.
• Knowledge and experience of working in Morocco.

• Minimum: First Degree in any subject
• Desirable: Degree in Business Management

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Reading proficiency in French is also required.

• Number of positions: 1
• British Council Pay Band 7
• Employment Type: Indefinite Contract (IDC)
• Location: Morocco
• Deadline to receive applications: 27th Oct 2024
• Candidates are expected to have the right to live and work in Morocco.