Customer Service and Support

Job Title:
conseiller client TLV FRJob Description
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call

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  Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

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  Maintain broad knowledge of products, pricing, promotions, and procedures

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  Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

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  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

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  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

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  Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

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  Prepare complete and accurate work including appropriately notating accounts as required

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  Participate in activities designed to improve customer satisfaction and sales performance

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  Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred

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  Courteous with strong customer service orientation

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  Strong communication and negotiation skills required

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  Ability to effectively communicate, both written and verbally

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  Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

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  Basic computer navigation skills and PC Knowledge

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  Tolerance for repetitive work in a fast paced environment

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  Ability to work as a team member, as well as independently

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  Dependable with proficient attention to detail

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  Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

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  Able to rotate shifts, as needed

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  Based on location and/or program, additional experience/skills may be required

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  Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Supplemental Geographical Information

GERMANY - This job description does not apply to employees in Germany.


UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION


PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• High school diploma with zero to six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MAR Agadir - Avenue Hassan IILanguage Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents