Position:
EMEA Operations Service Delivery Manager

Job Description:

ABOUT US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager

WHAT YOU WILL BE DOING AT ARROW:

• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results

WHO ARE WE LOOKING FOR?

• Proven experience in a leadership or supervisory role,
• Strong interpersonal and communication skills,
• Ability to motivate and engage team members,
• Excellent problem-solving and decision-making abilities.

WHAT IS IN IT FOR YOU?

• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance,
• Very good working atmosphere in a team of passionate collaborators,
• Work culture where you can make an impact,
• Working within an international organization, recognized worldwide in its sector.

#LI-YB1

Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:
Full time

Job Category:
Business Support