Morocco Job Openings
Aman Group Sarl
Front Office Manager
Marrakech
August 14, 2024
Front Office Manager
- Marrakech, Morocco
- Rooms Division
- 2535
- Amanjena
Job Description
POSITION OVERVIEW
The Front Office Manager holds a key leadership position, overseeing all front office operations (concierge, bellman, activities, drivers and reception) and ensuring exceptional guest service.
RESPONSIBILITIES
QUALIFICATIONS
The Front Office Manager holds a key leadership position, overseeing all front office operations (concierge, bellman, activities, drivers and reception) and ensuring exceptional guest service.
RESPONSIBILITIES
- Supporting, on the job training, and supervising the front office team
- Ensuring that all guest-related tasks are handled accurately and on time to improve guests' experience
- Handling guest complaints and special requests
- Scheduling the Front Office planning
- Maintaining an orderly appearance throughout the reception area
- Monitoring stock and ordering office supplies, including stationery and information leaflets
- Preparing monthly management reports on guest feedback
- Works withing the allocated budget for Front of House
- Updating files and records
- Enforcing all cash-handling, checking, and credit procedures
- Performing other related duties as assigned by EAM
- Reviews and completes credit limit report daily basis
- Monitors high balance guest and takes appropriate actions
- Ensures implementation of all Amanjena policies and house rules
- Ensures that members of FO are, at all times, attentive, friendly, helpful and courteous to all guests, managers and team members
- Reviews daily FO work and activity report generated by Nigh Audit.
- Reviews FO log book and guest feedback on daily basis.
- Maintains working relationship and communicates with all departments
- Verifies that accurate room status information is mainted and properly communicated
- Reviews and drive SOP of FO.
- Driving quality and standards of Amanjena
QUALIFICATIONS
- Proven working experience as Front Office Manager
- Strong organizational and people management skills
- Excellent communication skills
- Proficiency in English and French, multilingualism will be considered an asset
- Operational knowledge of Opera and Micros property management and point of sale systems
- Ability to work flexible hours
- Hotel Management degree
We regret to inform you that this job opportunity is no longer available as it has expired
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