Job Title: IT Support Analyst EMENA - Casablanca, Morocco
Company Overview
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
Primary Responsibilities
● Be the first point of contact for support, troubleshooting, and solving technical related issues in our region Europe, Middle-East and Africa,, and escalate to other teams when necessary.
● Support our office staff with issues and respond to Zendesk Support requests when necessary.
● Follow the documentation to ensure simple and easy deployment/support.
● Work closely with HR and hiring managers to deploy equipment for our new hires.
● Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
● Monitoring Cisco meraki appliances across the EMEA region, ensuring the company's network remains secure and stable.
● Configure and deploy phones through our cloud-based phone system.
● Add and maintain our IT assets.
Requirements
● Ability to speak, read, and write in English, French and Arabic
● A minimum of an Associate's degree (Bac + 2) in the IT field with 1-3 years of Experience in the same field ; We are open to training the right candidate
● Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
● Experience configuring and troubleshooting Windows 10/11 and mac OS 10.13+
● Proven experience in networking, with a focus on VPNs and Cisco Meraki appliances
● Experience setting up and maintaining users via Active Directory and Office 365
● Willingness to learn other IT Systems
● This position will involve working daily in our Casablanca, Morocco office. Occasional traveling may be necessary
Job Type: Full-time