Netherlands Job Openings

STAEDEAN

Customer Success Manager

Amsterdam

August 28, 2024

About Us
Welcome to the vibrant community of STAEDEANs, where each member plays a vital role in our collective mission to transform companies with intelligent solutions. As STAEDEANs, we embody the spirit of innovation, collaboration, and excellence, driving our vision to make a lasting impact in universe with our intuitive solutions brought to market by STAEDEANs. Together, we tackle challenges, celebrate successes, and continuously push the boundaries to make a profound and sustainable impact on our customers, partners, and the world
We pride ourselves to be selected to be part of the elite 1% Microsoft Inner Circle out of the 64K global partners & ISV’s, for 17 years consecutive years, incl. 2020-2021.
What You'll Do
As a Customer Success Manager, you will be at the forefront of driving customer satisfaction and adoption of our solutions. You will proactively manage a portfolio of assigned region, building strong operational and commercial relationships with various stakeholders, and becoming their trusted advisor. With your innovative mindset and strategic approach, you will help customers unlock the full potential of our products and drive business value.
You will be entrusted with overseeing a designated region and managing a portfolio of customers from onboarding through renewal. Your primary focus will be to closely engage with customers, comprehending their strategic objectives. Collaborating with internal cross-functional teams, you will ensure that customers attain their desired outcomes using our solutions and advocate for the customer's perspective to drive continuous improvement."
Your Main Responsibilities

Manage customer relationships by acting as their advocate throughout their journey with us. Promote the adoption of our solutions and handle all day-to-day communications effectively.
Identify opportunities for upselling or cross-selling based on customer needs.
Working with your accounts to grow their usage and product adoption and establish a trusted/strategic advisor relationship with your customers
Develop a deep functional understanding of the features and benefits of our products and work with the customer to demonstrate how these will provide value to their business.
Utilized CRM to keep track of key account data, opportunities, logging calls and relevant notes.
Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA teams
Track and report key customer success metrics on customer satisfaction and retention.

What you should have

5 years of in customer success, account management, consulting, solutions engineering or related field within a Saa S environment.
Must demonstrate the capability to understand and meet customer needs, ensuring a positive customer experience, and actively contributing to customer satisfaction and retention.
Proven track record of successfully identifying upsell and cross-sell opportunities with customers.
Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives.
Management of stakeholders, both internal and external.
Capable of adapting to changing needs and expanding operations.
Strong communication, problem-solving, and relationship-building skills
Ability to quickly grasp and distinctly explain technological and business concepts.
Bachelor’s degree or equivalent experience.
We are open for profiles from EU ready to relocate to Netherlands.

Why Work for Us?
While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at STAEDEAN, we genuinely strive for an environment that drives innovation, well-being, and community feeling. On the job, you will be given ample opportunities to learn on the job and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn’t otherwise be possible.

People-oriented culture: Informal, non-hierarchical, and people-oriented culture where every voice counts, and people are encouraged to be themselves.
Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, and productivity and reduce stress.
Emotional/Mental-health support (well-being): Free and unlimited access to mental health support with Open Up to drive an employee’s overall health and wellbeing.
Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path.
Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights.
Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.

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