We are looking for an organized and socially smart Dutch speaking person who is happy to support the back office of our online language school with administrative tasks, email and bookings. You’ll work fully online, Monday to Friday for 1 to 2 hours daily. We are looking for a long term collaboration with someone who is a good communicator and detailed and structured in administration Is that you!? Read more!
Your tasks
ACCURATE AND STRUCTURED ADMINISTRATION
Our student administration is done manually, so you’ll need to be very precise when administering bookings, etc. A consistent, structured way of working is imperative.
We work for different companies which require different ways of administration. The administration is not complicated in itself. But you’ll need to remember quite a lot of different rules for the administration of different companies.
We have standardized our repetitive work processes. We are looking for someone who is happy to follow the steps, but also keeps an eye out for when special care is needed.
GOOD COMMUNICATIONS
… With the owner
You’lll work together with the owner and support her. Independence is expected on standardized tasks, which are a big part of your work. You’ll communicate daily (written) on the tasks at hand via an app, Since you don’t meet each other in person, clear, kind and open communication is helpful.
… With clients
You will arrange language classes via email for our clients from around the world, mostly via a standard procedure. Our clients are higher educated expats, often working in corporate jobs, who want to learn Dutch. 95% of communication is in English via email. Our approach is professional, but informal. For most of our clients English is their second language, so you'll write kindly and correctly, but not overly complicated. And of course you are always willing to do an extra step for them.
… With teachers
You’ll communicate in Dutch with our teachers to arrange the classes. Also in a professional and informal way. Most teachers have their attention spread over various assignments. Therefore your communication with them needs to be proactive with a little planning, clear messages and follow ups.
PLANNING
Planning is not a stand-alone activity, but thinking ahead will be needed in general. You are arranging classes for many people, so there are many small things to be communicated and administered. To be able to do that, you'll need information from our clients, teachers and the owner. So you’ll need to let everyone know in time what is needed when and follow up in time.
ALSO GOOD TO KNOW
As you can see, being good at communications and structured at administration and planning are imperative. Here are a couple of other things that are helpful to know:
We are looking for someone who is happy to be in a supportive role to the owner as well as work independently on standardized tasks.
A lot of your tasks are standardized and require you to follow the steps as offered. Tasks are not complicated in itself, but the big variety of them requires focus and a relatively smart person.
We are a small company that adjusts to the market’s demands. Your flexibility and openness to changes and new ways of working is imperative. Things change relatively often. And your input to that is welcome. Sometimes things don’t go as planned, when students are starting a new course. You will be the one giving the student a call right away to help him/her get started.
We’re fully online, so good digital skills are necessary..
Everybody in this school is either a client who wants to learn a language or a teacher who is teaching a language. You are in the middle of that. It is great if you are willing to learn on the job about how language learning works, so you can support everyone at your best.
We are a language school, so it is useful to have a good command of Dutch and English spelling.
TERMS
We are looking for a long term collaboration of minimal 2 years (preferably more). This job is for 5 - 10 hours per week on a freelance basis. You’ll work 2 times per day, preferably early morning and early afternoon, but this can be discussed. You’ll start with 2 x half an hour per day. After approx. 2 months you can often work up to 2 hours per day.
The workload changes with the seasons. We usually have a peak from January till the end of April. Mid August to November/December are also more busy, So flexibility is appreciated.
We are looking for someone who is in a time zone that differs maximum 2 hours with the Netherlands.
ABOUT OUR LANGUAGE SCHOOL
We are a small, professional online language school that values joy, kindness and openness! 12 teachers teach online language classes to higher educated expats from around the world. And you will be part of our back office, where 3 colleagues are happy to arrange the classes for everyone. They are flexible, kind people (25-45 years) willing to help our clients and each other in the best way we can! Professionalism, good communication, flexibility, keeping our promises and a growth mindset are important to us.
APPLY
Are you joining our team!? Send us your CV, motivation and hourly rate as a freelancer. Joyce@Dutchwithjoy,.com. >> Edit: we are not considering CV's without a motivation letter and hourly rate.
We are looking forward to hearing from you! Thank you for your time!
Soort dienstverband: Freelance / zzp
Salaris: €20,00 - €40,00 per uur
Verwacht aantal uur: 5 – 10 per week
Werklocatie: Thuiswerken
Deadline sollicitaties: 05-09-2024