About us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Fixed term/secondment opportunities through to 27th June 2025 and 30th January 2026
The Ministry of Social Development is committed to achieve better outcomes for all New Zealanders. To do this, we have three key shifts that underpin everything we do:

• Mana Manaaki: A positive experience every time
• Kotahitanga: Partnering for greater impact
• Kia Takatu Tatou: Supporting long term social and economic development.

As a Case Manager, every day is busy and demanding but very rewarding as your work will have a meaningful impact on people's lives.
As part of one of our teams, you will work alongside clients to provide support to help improve their lives and enable them to move into employment and other development opportunities.


About you
Your welcoming approach, and excellent communication skills will enable you to establish a rapport and get to know and understand how best to support our clients as you work with them to towards independence.
You'll bring a high level of personal integrity, initiative, facilitation and relationship management skills to the role. You'll be comfortable navigating your way around computer systems and enjoy finding solutions to problems. You are curious and like to uncover details, enjoys analysing an issue and using good judgement to solve a problem.
If you are focused on achievement and can practically help others to set goals and discover their potential, you will enjoy the challenges and team-work within our Service Centres.
You will be well-organised, have good listening skills and an empathic and a non-judgmental approach to serving others.


The Case Manager works towards this by ensuring clients:

• can successfully transition directly into work
• can successfully transition to work readiness, training, work, maintain independence, or otherwise maximise their potential
• receive everything they need across the options of support and assistance we provide
• can easily connect to services, support and opportunities available

Position Description
https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx
Salary range: $68,660.00 - $83,003.00

How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees - please apply through your my HR portal at work. This will ensure that your my HR employee profile is visible as internal candidate.
Closing date: Wednesday 4th December 2024

Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.