New Zealand Job Openings

New Zealand Government

Case Manager l Kaituitui - Rotorua Service Centre (Fixed Term)

October 17, 2024

Ministry of Social Development

Multiple, fixed term positions available until June 2025
Rotorua Service Centre
Salary: $68,660 - $83,003
Engage with clients to support them into work, training, and community participation.

As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.

What you'll be doing | He aha tāu e mahi ana

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.
You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.
You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community.
Every day is busy and demanding.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

You'll need to have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative, and self-management skills.
You'll need to be fast and accurate with data entry. You will also need a good understanding of a variety of technology systems and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

Skills and experience you will need to bring to the role:

Strong interpersonal skills and an ability to develop trust and rapport quickly.
Sound decision making and problem-solving skills.
The ability to adapt in a changing environment.
Sound computer skills and the ability to learn new systems and processes quickly.
Exceptional customer service skills.

How to apply: What's next? | He aha e whai ake nei

If this opportunity appeals to you, do not hesitate, apply now! To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Also, you will need to address the following application questions in your application form:

What do you think makes a great Case Manager (Kaituitui) and how do you see yourself fulfilling the responsibilities of this role?

What is your knowledge of the local community that we serve? How you gained this knowledge.

Can you describe a time when you have helped someone towards achievement of a professional or personal goal and the challenges and successes of this experience.

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