New Zealand Job Openings
JACOBS DOUWE EGBERTS
Customer Services Manager - Supply Chain
Auckland
FULL TIME
November 26, 2024
In this role you will be responsible for:
- Lead, train, and motivate the customer service team, setting performance targets and providing regular feedback.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with other departments to ensure seamless support across the organization.
- Handle escalated customer issues and monitor service metrics to proactively address trends.
- Ensure quality standards in customer interactions through regular assessments and coaching.
- Conduct training sessions and support team development.
- Analyze customer feedback to refine strategies and enhance service quality.
- Lead the Customer Service function through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.
- At least 5 years previous experience in customer services management in a or more complex customer service management role
- Previous experience leading a team.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to interpret data and identify trends that can lead to continuous improvement.
- Proficiency in customer service software and tools
- A customer-focused mindset with a commitment to delivering exceptional service.
- Valid unrestricted work visa
- Competitive salary and discretionary bonus opportunity
- 3% Kiwisaver Employer contribution
- Enjoy half a day off on your birthday.
- Summertime hours - 3pm finish on a Friday
- Medical Insurance for you and your family.
- Income Protection and Life Insurance.
- Learning and development programs to support personal growth.
- Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.
If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent (NZ.Talent@jdecoffee.com). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated.
Note: no applications are handled via e-mail.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.
Find out more at https://careers-nz.jacobsdouweegberts.com/
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