New Zealand Job Openings

JACOBS DOUWE EGBERTS

IT Business Partner

Auckland

FULL TIME

November 7, 2024

Company Description
JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.
Find out more at https://careers-nz.jacobsdouweegberts.com/

Job Description
We are looking for an IT Business Partner who will oversee our NZ IT and be the main contact point for our associates in New Zealand. You will work closely with our main IT vendor (Accenture) to ensure they deliver great service to our team.
You will be based across our head office and our factory in East Tamaki.
Are you up for this challenge?
In this role, you will:

Acts as the key liaison across the business units, the information technology teams, and external IT partners.
Develops a deep understanding of how the business works, the issues and challenges it faces, and translates Business needs into IT enabled solutions.
Represents and Drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities.
Manages stakeholder expectations and alignment with business goals.
Ensure that day-to-day IT Applications Support services meet business needs and align with JDE Peet’s company values (Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity)
Be the main point of contact for our main IT partner Accenture, together with our ANZ IT Manager
Enable the fix by effectively managing Accenture and holding them accountable for meeting our SLAs
Be the expert on all system improvements and project roll outs including providing assistance and knowledge to the rest of the business
Suggest and work on improvements to local infrastructure and network
Reprioritise work and support our vendors in resolving priority incidents when the main office & factory are impacted by high priority incidents
Work on various projects to improve user experience e.g IT onboarding of new associates

Qualifications
For this role as an IT Business Partner, we’re looking for someone who has the following skills and experience:

Business partnering experience
Experience with ITIL v3 is a bonus
3+ years working experience in IT
You can be the bridge between IT stakeholders and the business, explaining IT in a very simple and understandable way
You know how to prioritise and when to say ‘no’ to requests, and you are a clear communicator
You’re organised and stay on top of all that’s happening in IT in NZ
You’re a great stakeholder manager and maintain a good relationship with both Accenture and your internal stakeholders
You enjoy working autonomously and you’re able to drive your agenda
Unrestricted Work Visa

Nice to have:

Data Analytics skills
Ecommerce platforms knowledge

Additional Information
Perks

The opportunity to be responsible for JDE’s IT in NZ
Support, training (Microsoft Enterprise Skills Initiative) and an onboarding program
Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonus
Enjoy half a day off on your birthday.
Medical Insurance for you and your family.
Income Protection and Life Insurance.
Summertime hours: finish at 3 PM on Fridays during the daylight-saving months.
Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands.

If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent (NZ.Talent@jdecoffee.com).
Note: no applications are handled via e-mail.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.

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