Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test? Look no further! We have exciting full-time opportunities in our vibrant contact centre team. This role is perfect for those who thrive in a fast-paced environment and love engaging with customers to optimize sales opportunities.
As a Contact Centre Consultant at Real NZ, you will be the go-to person for telephone, webchat, and email enquiries from guests and agents. Your expertise in providing exceptional service will be essential in ensuring an unforgettable experience for our valued customers. You'll have the chance to work with a diverse range of experiences that showcase the beauty of New Zealand.
This role is based in Queenstown, therefore candidates must be based in Queenstown to be considered.
What's in It for You?

• Fixed Term or Permanent opportunities are available
• Enjoy some incredible staff perks! Bring a friend along to experience Real NZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling jet boating, rafting, the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!

What We're Looking For:

• Previous reservations experience is highly desirable.
• Ability to effectively manage your time and multitask in a demanding environment.
• Proactive and professional communication style with a personable approach.
• Flexibility to work weekends, public holidays, and shift work as required.
• Strong numerical aptitude with confidence in working with pricing and adjustments.
• Exceptional attention to detail and accuracy in all aspects of work.
• Someone who is driven to succeed and loves the challenge of meeting sales targets

If you are seeking an opportunity to be part of a dynamic team in the tourism industry and have a passion for delivering exceptional service, we would love to hear from you
Who are we?
We are real people in real places delivering real experiences.
Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past. Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences.
Here at Real NZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present.
Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day. Join us on our mission to conserve nature, share our history and culture and have fun every step of the way.
How to apply

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Job Details