Customer Service Representative | East Tamaki | Fixed Term contract until March 2025

• Monday to Friday: 08:00 - 16:30
• $26.84 per hour
• Location: 23 Underwood Street, East Tamaki, Auckland
• Fixed term contract until March 2025

We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. This role is based at our Auckland Operations Centre in East Tamaki.

In this dynamic role you will:

• Communicate clearly with all our customers in a calm and professional manner including managing complaints
• Assess and rewrap damaged items and record the information in our system
• Manage damaged freight queries
• Completing general administrative duties
• Lift up to 25kg
• Provide information and support regarding NZ Post products and services
• Develop and maintain productive working relationships with customers and fellow staff alike

Shift:

• Monday to Friday: 08:00 - 16:30

Some of the key things you'll possess to successfully perform this role include:

• Proven experience in customer service or retail to deal with a diverse range of customer queries (this is a face-to-face position)
• Be comfortable with a physcial role (you will lift up to 25kgs)
• A willingness to learn and take on board our policies and procedures
• Comfort using new systems and processes
• Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.

This is a job where you really contribute to our business and our customers experience. From a supportive team environment, to training and development opportunities, we can really deliver you a great career! We also love to recognise success – it's part of our culture. We regularly get together to celebrate successes, special occasions, events or just have fun.
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz
All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.
There's something really special about being part of the team here at NZ Post – Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.