This is not “just another” customer service role. We are financials experts!

Workday’s Financials and Spend domains have a broad range of high-demand products, each packed with its own set of forward-thinking features to ensure our customers meet their everyday requirements. From Expenses to Business Assets, Procurement to Financial Accounting and much more, we are there to support our customers in all their financial needs. However, we do not stop there.

Behind every extraordinary product is an outstanding team. Our financials experts don’t just deliver customer service; we deliver the Workday experience - and, sure, that may sound like a pitch - but it really isn’t.

At Workday, both Employee and Customer happiness is fundamental.

• Handle a queue of financial support cases, prioritizing issues based on severity and customer impact
• Work through interesting problems, motivate change and implement solutions
• Handle time critical issues
• Build relationships with our customers
• Collaborate with Product Managers, QA and Development to determine solutions or workarounds
• Balance ownership of existing case load while troubleshooting newly discovered issues
• Maintain your knowledge of new functionality and compliance changes
• Use your energy, drive and resourcefulness to encourage others throughout the company
• Participate in our 24/7 Global Support shifts

• Financial Integrations that support Supplier Invoices, Payment Processing & Expense Reporting
• Financial Reporting (Accounts Payable)
• Document Management (OCR, Machine Learning, Email Ingestion)
• Audit & Compliance

• 3+ years' of previous Saa S support experience
• Prior experience with Workday Financial software in a support environment
• Working knowledge of packaged integrations and the ability to build the templates for customer facing use cases

• A strong level of familiarity with financial terminology and business processes (ie Accounts Payable, Payment Processing, Settlements, Bank Accounts, Cash Management, Expenses, Document Management and Reporting)
• Bachelor's degree in Finance, Accounting or related field, or equivalent work experience
• Fluency in Japanese would be a nice to have!

• This role operates in a flex model with at least 50% of time spent in office.