Legal Aid Debt Officer
Wellington CBD -full time positions

• Serving all New Zealanders
• Ongoing comprehensive training and support
• Opportunity to make a difference

Te Haeata/The Opportunity
The Legal Aid Debt team operates in a busy contact centre. As a Debt Officer, you will apply legislation and policy to help customers to resolve their legal aid debt through negotiating in a professional, fair, and reasonable way. Our focus is on supporting the viability of the legal aid system through the collection of unpaid debt balances.
We care about delivering people centred services to our participants [customers] and help to provide access to justice for all.

• Full time position
• Working hours 8.30am to 5.00pm, Monday to Friday – you must be available to work these hours
• Great employee benefits
• hybrid working requests can be considered after the first 3 months of employment

Ō pūkenga/Skills and Experience
No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!
To be successful in this role you will be able to demonstrate strong customer service skills, quality decision making, be solutions focussed and have personal confidence and resilience. Key to your success in this role will be a positive outlook on life, curiosity that will keep you engaged in the mahi and a drive to achieve great results.

Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
The team is supportive, friendly, diverse, and committed. You will be part of a national team of Legal Aid staff so you will have lots of colleagues to help and support you as you learn the business.
Don't take our word for it – what really surprised our recent new joiners? “The team surprised me. So multicultural – that is awesome.” What would be there advice for you if you join us? “Apply for it. You don't need relevant experience or qualifications to work here. If you are a capable person and a quick learner who loves to be busy, we will have something for you and there are routes for progression if you work hard and stick around.”
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.
With a wide range of tasks, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary
The salary for this role will be between $58,729 and $80,794 based on skills and experience.

Tono mai/Apply
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 01 September 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact recruitment@justice.govt.nz
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