• Collaborate with subject matter experts (SMEs) to identify training needs and develop instructional materials.
• Design, evolve and develop e-learning courses to meet the needs of our business and our people.
• Conduct needs assessments and analyse learner feedback to continuously improve training programs.
• Work with project teams to ensure key milestones are met in relation to learning and development outcomes.
• Ensure all training materials are aligned with company goals and regulatory requirements.
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality training solutions.
• Stay current with industry trends and best practices in instructional design and learning technologies.
• Experience in instructional design or a similar role.
• Proficiency in e-learning authoring tools (e.g., Guru Producer) and learning management systems (LMS).
• Strong understanding of adult learning principles and instructional design models (e.g., ADDIE, SAM).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong project management and organisational skills

• Experience in the insurance or financial services industry.
• Experience with compliance and regulatory learning material.
• Certification in instructional design or related areas

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.