Client Service Delivery Summer Internship – Ministry of Social Development

Fixed-Term, full-time starting 18 November 2024 ending 17 February 2025.
Invercargill, Southern Region
37.55 hours per week
Salary: $58,445

• Develop real-world experience and key skills in case management and social services.
• Create positive change to individuals towards independence.
• Boost your career by working alongside experts and make a meaningful impact.

What you'll be doing | He aha tāu e mahi ana
The internship will be based in Invercargill where you'll have the opportunity to work with and learn from our experienced Case Management team and Work Brokers. Your fresh perspective will contribute to a variety of tasks aimed at improving social and employment outcomes for clients.

• Supporting students and school leavers in getting the correct financial assistance and understanding their obligations.
• Helping clients maintain up-to-date CVs and Jobseeker Profiles to ensure they are work ready.
• Demonstrating how to use My MSD, search for jobs online, and navigate other job-seeking tools.
• Documenting employment conversations and maintaining secure client records.
• You'll also have the chance to shadow other service delivery teams, providing you with a broader understanding of MSD's work.

What You'll Gain

• Real-world experience in case management and client service delivery.
• Career growth through exposure to a wide range of tasks and hands-on coaching.
• Supportive environment with a dedicated buddy and plenty of mentoring opportunities.
• The chance to contribute to meaningful change, supporting and helping individuals towards independence.

What you'll bring | Ngā pūkenga kauneke

We are looking for students who:

• Have a passion for public service and a genuine interest in making a difference in people's lives.
• Can work well in a team, have strong communication skills, and are ready/quick to learn.
• A diverse perspective and approach to problem solving and client/customer service.

Start & Finish Dates
This role starts on 18 November 2024 and ends on 17 February 2025.
Special note for the Christmas/ New year period: 24 December 2024 – 6 January 2025.

• You will be paid for the statutory holidays: 25 December, 26 December, 1 January, and 2 January. The rest of the break period will be unpaid, as part of a scheduled work pause
• Start and finish dates may vary slightly depending on regional needs and University schedules.

How to apply | Me pēhea te tono
If you're ready to make a difference and have the skills to hit the ground running, apply now. In your cover letter, explain your motivation for applying, your current area of study, and how you would contribute to our work.
To understand more about the Intern position, and if it's the right fit for you, take some time to read through the position description:
https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/intern.docx
Applications close: Friday, 18 October 2024
All applications must be made online. Any additional questions can be directed to jobs@msd.govt.nz quoting the job reference number 45644.

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.