New Zealand Job Openings
MTF Finance
Lending Specialist
Hamilton
FULL TIME
November 25, 2024
We are looking for an individual who has passion for sales, lending, and customer service. This role offers you the opportunity to advance your career with a reputable national brand and become an integral part of our hard-working team.
- Respond promptly to all customer communications, providing meaningful updates in a professional, clear and consistent way that reflects our brand and values.
- Provide sound advice and demonstrate comprehensive understanding of products, regulations and requirements both within the business and in the context of the regulatory environments.
- Provide clients with detailed product information and financial advice within the scope of the services offered.
- Have a comprehensive understanding of our products, creating a pathway to yes and the best outcomes for our customers within the guidelines of the Responsible Lending Code and MTF Finance guidelines.
- Adhere to all legal, regulatory, and conduct obligations, including those related to the FSP licence and product provider contracts.
- Ensure that all actions and advice are in the best interest of the client and comply with industry standards.
- Help our customers with lending applications from start to finish.
- Provide exceptional customer services.
- Contribute to a great work culture where people feel engaged and take ownership.
- Have a good understanding of responsible lending and compliance requirements. (Ideal, but not required. We will train a highly motivated Specialist with a proven record of exceeding targets)
- Strong understanding of financial regulations and compliance requirements in New Zealand.
- Customer service experience is preferred, but equally important are a positive attitude, strong energy, and passion for helping people.
- A collaborative team player who can work effectively with colleagues across different departments.
- Flexibility to handle varied responsibilities and adapt to changing business needs.
- Be fantastic under pressure.
- Able to multitask without sacrificing attention to detail.
- Comfort using email, phone systems, and able to learn new programs.
- Hours are full-time, Monday through Friday, 8.30am – 5.00pm. You will also be on a rotating Saturday roster.
- You’ll be working from our office located in Hamilton.
- You’ll be working closely with a very small, dynamic team, contributing to both customer service excellence and broader company initiatives.
- The start date for this role is flexible and will begin as soon as you’re available.
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