New Zealand Job Openings

Assess HR

Level 2/3 MSP Engineer

Queenstown

FULL TIME

September 3, 2024

Focus Technology Group is one of the largest privately owned IT Services companies in the South Island, steady growth has created the opportunity for a skilled Level 2/3 MSP Engineer to join the team, based either in Queenstown or Wanaka. If you are looking for a rewarding IT career and the opportunity to live in NZ's most iconic tourist region, this is the company you have been looking for.
The engineering team at Focus is a passionate group of individuals who excel at translating technical solutions into impactful business outcomes for clients.
As an experienced client-facing System Engineer, you will be on-site, offering hands-on IT assistance and leadership. You thrive on engaging with clients beyond the office environment. Your proactive style, coupled with a friendly and approachable demeanour, enables you to provide exceptional service to our local clients.
Key Tasks and Responsibilities

Provide proactive IT leadership to local clients through analysing and evaluating system design to align their technology needs with their business objectives.
Research, analyse, plan, test, and execute network infrastructure updates and changes, ensuring best practice configuration and integration of multiple operating systems.
Translate complex technical solutions into clear, understandable terms for clients, fostering effective communication and collaboration.
Cultivate strong client relationships, prioritising their satisfaction through the delivery of top-tier IT services.
Uphold a composed and confident demeanour under pressure, reassuring clients and delivering optimal solutions.
Maintain thorough client IT documentation including comprehensive records of configurations, solutions, and interactions, to provide a foundation for efficient communication and tailored support.
Deliver exceptional client communications by providing proactive follow-ups and regular status updates, delivering transparency with clients and our internal team to ensure everyone is well-informed and aligned.

Key Attributes

With an applicable degree, certifications, or equivalent IT experience, you bring a robust knowledge base and a hunger to showcase your skills both internally and to our valued clients.
You possess excellent communication skills, effortlessly conveying technical solutions in terms that resonate with clients and drive positive business outcomes.
You take pride in delivering a service that exceeds expectations, Your dedication to ensuring satisfaction sets you apart
Adept at maintaining composure in high-pressure situations, you instill confidence in clients through your cool-headed approach.
A current NZ Driver's License

Experience

Managed Service Provider experience is essential.
At least 5+ years of IT industry experience in Microsoft Server technologies.
Previous experience working with Advanced Microsoft Server technologies or advanced technologies from other vendors.
Previous experience in virtualisation and/or cloud computing.
Previous experience in managing client relationships.
Previous experience in a team environment.

What's in it for you

Join a collaborative team that values innovation, growth, and professionalism.
Competitive salary and benefits.
Professional development opportunities to enhance your skills.
Engage in a well-being program designed to support your overall health.
Participate in social club activities and Friday night team drinks.
Access health insurance and an employee assistance scheme for you and your family.

The Queenstown/Wanaka region offers unparalleled opportunities for work/life balance, if you value good schools, strong communities, and all the benefits of the outdoors on your doorstep this is a rare opportunity to be part of a great IT business operating in the heart of NZ's most popular alpine tourist towns.
Focus is a well-established and highly regarded technology group, they take pride in offering a diverse range of professional and innovative services tailored to suit the unique needs of their clients. If you're ready to elevate your Systems Engineer career in a supportive and dynamic environment, Apply Now.

You must be eligible to work in New Zealand to be considered for this position.

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