Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting

What you’ll be working on
Our Operations Support Agents are committed to sorting our freight and ensuring all shipments move through our depots seamlessly and with care, so that we can deliver on our service promises. Processing our customer’s shipments takes a huge team, on the ground tackling and coordinating a high volume of freight to ensure our customers can deliver for their customers.

• Sort and move freight, including cartons, satchels and parcels, into designated bays and cages
• Perform repetitive manual handling tasks, including lifting heavy and bulky freight items
• Read labels and sort freight into correct areas
• Scan freight as required
• Support freight movements from the conveyor system to designated areas
• Palletise and shrink-wrap freight
• General warehouse and housekeeping duties
• Maintain a safe working environment

Post Code: 2013 | Auckland

What you’ll bring to the team

• Warehouse experience desirable
• Experience in picking is highly desirable
• Forklift license is highly desirable but not essential
• Previous shipping experience desirable
• Strong geographical knowledge and route planning and organizing skills
• Outstanding customer service experience
• Safety focused with an understanding of chain of responsibility
• Exceptional written and verbal communication

What you can expect to get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on medical insurance, computers, electronics, travel packages, and much more…
• Uniform provided including safety shoes
• Safety Above All Culture

Who are we?
At Fed Ex, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.
We’re team Fed Ex – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values
Our culture values empower us to deliver great results. With one Fed Ex culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• Fed Ex has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named Fed Ex as one of World’s Most Ethical Companies® in 2023

Our Commitment to Equal Opportunities
Our greatest asset at Fed Ex is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team Fed Ex?
Everyone at Fed Ex has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this position and working environment sound like the right fit for you, then do no wait and please apply today.

Applicants must be immediately eligible to work in New Zealand (Citizens or Permanent Residents) *

Only those applicants who are shortlisted will be contacted.

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy, or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.