Job Description

About the role
Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.
As the Remote Services Coordinator, you will be a key business contact point for Retail customers. In this role you will take ownership of customer driven enquiries and drive outcomes for our customers.
Key responsibilities include:

• Provide a consistent, customer focused interaction point within Bluecurrent and ensure Retailer’s SLA’s are met.
• Liaise with Field Service Partners to achieve agreed service levels and quality standards.
• Manage and provide accurate and timely information regarding the status of performance against KPI’s for all Retailer Contacts.
• Work closely with the Remote Services Team Leader to identify areas for continuous and process improvement.
• Provide support & training to Remote Service Administrators and Remote Services Team Leader as required.
• Monitor SLA’s for services and take action to ensure proactive resolution of issues.

Who we are looking for
To be successful in this role, you will have previous work experience in a commercial, customer-focused role or other relevant experience. Your customer service, problem solving, and organisational skills will be paramount. In this role you will need to be technologically savvy with the ability to work in standard applications.
You will also ideally have:

• the ability to support the Team Leader to provide mentoring and training within the team
• excellent verbal and written communication
• a strong customer focus with an emphasis on results orientated outcomes
• experience in the energy industry
• ability to apply learnings and skills across a variety of complex tasks

About Us
Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.
It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.
Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.
We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.
Our values reflect how we do things together and for our customers.
They are:

• Collaborate – we are a tight knit group that works best when we work together.
• Innovate – we are stepping up to solve challenges in new ways.
• Deliver – what we say we do. It’s what we’ve always done and always will do.

Additional information
As we continue to grow there are many future career pathways for our people.
We offer:

• Opportunities for career progression
• A fun and collaborative environment
• Hybrid working
• Potential for flexible work hours
• Health and wellbeing support
• Subsidised life and income protection insurance
• An annual wellbeing grant
• Study support

If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792
Applications close 22 November 2024