Req ID: 75049
Department: NZ Personal Banking Customer Service Operations
Division: New Zealand
Location: Auckland
Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Retail Adviser Lending Specialist in Credit Assessment business unit, you’ll provide an exceptional relationship-based service experience for customers whose finance applications originate from Mortgage Advisers in accordance with ANZ credit guidelines. Meet targets through superior relationship building, application assessment, and a focus on providing market leading financial solutions to our customers.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Raranga, Sylvia Park, Auckland
Role Type: Permanent, Full-time (4x available positions)
Work Days: Monday-Friday

Ka aha tō rā e kite ai? - What will your day look like
Utilise relationship and assessment skills to ensure both individual and Adviser Unit targets are achieved
Identify and manage customer needs and expectations by providing customer service and communication excellence
Use lending knowledge to explain policy or processes so that customer education and relationships are continuously enhanced
Be proactive in providing support and feedback where appropriate
Implement an effective call programme and maintain relationships with key Advisers
Understand and interpret the Bank’s changing risk appetite
Keep technical expertise, product fluency, and policy knowledge up to date
Apply credit policy and principles, product guidelines and the bank’s risk appetite
Meet or exceed targets through collaboration and awareness of own and others workflow
Identify, develop and recommend or implement improvement opportunities relating to process
Accurately record research, justification and decision for each lending proposal assessed
Ensure accreditation relevant to you is maintained and applied (eg Judgemental or Frontline CAD)
Be alert and act promptly to warning signs of credit deterioration, equally recognise your customers’ strong or improved performance to develop stronger relationships with them
Identify trends, risks and issues
Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements
Ensure follow bank procedures such as assessing applications in wrong segment, disregard for responsibilities under CAD authority
Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong lending experience and knowledge of credit policy.
Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure.
Ability to work in a team environment as well as independantly
Able to build strong, open & collaborative working relationships

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

/.You can apply for this role by visiting ANZ Careers and searching for reference number 75049.

Te Rā Ōtinga - Job Posting End Date

12/09/2024 , 11.59pm