Nigeria Job Openings
NoemDek
Client Service
Lagos
FULL TIME
October 4, 2024
Noem Dek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client's operations run smoothly.
Responsibilities:
- Build and nurture strong relationships with clients, serving as their primary point of contact throughout their journey with the company.
- Address client inquiries, concerns, and feedback promptly, providing accurate information and ensuring client satisfaction.
- Understand client travel needs and preferences, collaborating with internal teams to deliver high-quality transportation services.
- Proactively identify opportunities to offer additional services, such as premium packages or customized travel solutions, enhancing client value.
- Maintain a comprehensive understanding of the company's services, continuously updating knowledge to enhance client interactions.
- Prepare and present tailored service offerings to clients, highlighting the company’s strengths and competitive advantages.
- Monitor and analyze client satisfaction metrics, and implement feedback-driven improvements to elevate the overall client experience.
- Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
- Proven experience in client service or customer support roles, preferably within the transportation or hospitality industry.
- Excellent verbal and written communication skills, with the ability to engage with diverse client groups.
- Strong problem-solving skills, capable of resolving client issues swiftly and effectively.
- Exceptional organizational skills, with strong attention to detail and the ability to manage multiple client accounts simultaneously.
- Proficient in CRM systems and Microsoft Office Suite.
- Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.
- A client-centric mindset with a passion for delivering exceptional service experiences.
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