Nigeria Job Openings
Work In Nigeria Recruitment Agency
CUSTOMER SERVICE REPRESENTATIVE
Lagos
FULL TIME
October 7, 2024
Industry: CONFECTIONARY
Salary: 130,000
Location: VICTORIA ISLAND
Responsibilities
-Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
-Assist customers with placing orders, tracking shipments, resolving issues, and providing product information
-Work closely with other departments such as sales, marketing, and operations to address customer needs effectively
-Keep detailed records of customer interactions, transactions, comments, and complaints
-Identify and escalate priority issues to the appropriate team members for resolution
-Continuously strive to improve the customer experience and contribute ideas for process enhancements
Requirements
-Previous experience in customer service or a related role is preferred
-Excellent communication skills, both verbal and written
-Strong problem-solving abilities and a customer-focused mindset
-Ability to multitask, prioritize, and manage time effectively
-Proficiency in using CRM software and other relevant tools
-Knowledge of the food and beverage industry is a plus
Job Type: Full-time
Pay: ₦150,000.00 per month
Application Question(s):
- ABLE TO WORK ON SATURDAY
- ABLE TO COMMUTE TO IKOYI
- CUSTOMER SERVICE: 3 years (Preferred)
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