Nigeria Job Openings
PalmPay
Field POS Support Officer
Lagos
CONTRACT
November 6, 2024
Job Description:
Job Title: Field POS Support Officer
Job Summary:
The Field POS Support Officer will be responsible
for providing technical support, maintenance, and troubleshooting services for
Point of Sale (POS) systems deployed across assigned locations. This role
involves on-site support, customer interaction, and collaboration with internal
teams to ensure efficient operation and customer satisfaction.
1. Technical Support & Troubleshooting:
o Provide on-site troubleshooting and repair of POS terminals for clients.
o Diagnose issues with hardware, software, and network connectivity on POS systems.
o Escalate complex issues to the technical support team and ensure follow-through until resolved.
2. Installation & Configuration:
o Install, configure, and test POS terminals at new merchant locations.
o Ensure devices are properly linked with the merchant’s account and meet functional standards.
3. Maintenance & Upgrades:
o Conduct routine maintenance on POS systems to ensure optimal performance.
o Update software and firmware on POS terminals as required.
4. Customer Training & Support:
o Educate merchants and staff on the use and care of POS systems.
o Address customer inquiries and provide guidance on proper use of POS features and troubleshooting minor issues.
5. Documentation & Reporting:
o Record and update support cases, troubleshooting steps, and outcomes in the company’s system.
o Provide regular reports on field activities, including number of installations, repairs, and customer feedback.
Qualifications:
- Proven track record in B2B sales, preferably within the payments or technology industry.
- Strong knowledge of point of sale systems.
- Excellent communication and interpersonal skills to effectively engage with merchants and build lasting relationships.
- Ability to understand complex business processes and tailor solutions to meet specific client needs.
- Negotiation skills and the ability to close deals successfully.
- Self-motivated, target-driven, and able to work independently as well as part of a team.
Contract length: 12 months
Pay: From ₦130,000.00 per month
Application Question(s):
- Salary Expectation
- Fin Tech/Micro Finance Bank: 2 years (Required)
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