Nigeria Job Openings
Great Brands Nigeria Limited
Inbound Call Representative
Lagos
FULL TIME
October 30, 2024
We are recruiting to fill the position below:
Job Position: Inbound Call Representative
Job Location: Ajah, Lagos
Employment Type: Full-time
Job Responsibilities
- Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner;
- Adhere to script while handling inbound calls to assist inquiries;
- Discusses products offered and ensures customer satisfaction;
- Resolve customer issues with effective problem-solving skills to retain customers;
- Provide Technical information & support for Mfg. products. Also provide alternative material options as needed;
- Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner;
- Process daily sales orders, warranty orders and service requests in
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs;
- Maintain open communication with management and other team members;
- Documenting all customer information, communications and sales in CRM system;
- Continually maintaining a working knowledge of our clients’ products, services and promotions;
- Putting the customer first and remaining polite and professional at all times;
- Delivering superior service identifying and resolving customers’ issues using problem-solving skills;
- Building a positive rapport across a variety of personality types.
Interested and qualified candidates should send their CVs to: jobs@greatbrandsng.com using the Job Position as the subject of the mail.
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