Location: Port Harcourt, Nigeria
Department: SE GS EU&AF SO REP NSC
Mode of Employment: Permanent
Position Title: Service Center Manager

A Snapshot of Your Day
The Service Center Manager for our Port Harcourt service facility is responsible for managing operationally and financially the repair, inspection and overhaul orders requiring any activity in the Port Harcourt Service Center and meets the objectives defined long-, mid- and short-term. Emphasis is on turbo-compressor, steam turbine and reciprocating compressor equipment. His / Her goal is to deliver best in class repair solutions to our customers that will support our repair growth expectations.
The role is accountable for the implementation of applicable EHS policies, manages and develops the team of the service center. The long-term development of the Port Harcourt service facility with a horizon of 3-5 years is part of responsibility as well.
The Service Center Manager reports to the Head of Repairs in the Region Europe & Africa and is based in Port Harcourt, Nigeria.
The role will have a site responsibility managing the Service Center facility, security, EHS, infrastructure and maintenance services.
We are looking for a self-motivated, dynamic, customer-focused leader, dedicated to shape our Service Center organization with a high focus on Environment, Health, Safety and Quality.

How You’ll Make an Impact
Leads and motivates a team of technicians and engineers to drive operational excellence to meet customer and company expectations. He / She supervises important metrics to deliver expected targets and improves lead time, costs and quality.
Drive initiatives to enhance customer satisfaction and loyalty by addressing customer feedback and implement improvements based on insights.
Ensures effective coordination and communication between the Service Center, customer and relevant functions locally (EHS, Quality, Sales, Supply Chain Management, Project Management, Field Service, Finance) as well as with various functions in the global organization.
Improves the potential of the operational team through the personal development of team members, ensuring skill levels across the team are sufficient to meet the operational needs of the Service Center in a safe, flexible and responsive manner.
Drive safety and continuous improvement of processes within the area of responsibility that impacts customer satisfaction and business excellence, and creation of repeatable process flows within the Service Center.

What You Bring

• Bachelor’s degree in mechanical engineering or qualified by experience.
• Proven knowledge in compressor and steam turbine technology.
• Experience in the execution of service projects in accordance to ISO 9001, 14001, 45001 and API Standards.
• Many years of experience dealing with technical complex machines, preferably in the aftermarket and repair activities of rotating equipment.
• You understand the wants and needs of customers in the aftermarket and you to take care of customer pressure in a professional manner.
• Proven track record in managing a team.
• Experience with digitalized processes, product lifecydle management systems, order management and resource management.
• Advanced use of Office 365.
• Fluent in English, both speaking and writing.
• Willingness to travel to customers or other service centers / sites.

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform

• e-Learning
• Mentorship
• Coaching

• Open feedback culture

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.