Technical Support Expert - PTS

Functional area: Service

Country: Nigeria

City: Lagos

Company name: Atlas Copco Nigeria Ltd

Date of posting: Nov 19, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Your role

• Plan and conduct technical training to ensure that field competence and skills are up to speed with equipment development and the installed base.
• Offering structured, most professional, and timely technical support to the field service engineers, Backoffice service operations, customers, dealers, and distributors.
• Plan, organize, and follow up the training agenda of Distributors’ service technicians and engineers.
• To train Distributors and customers as required, in the general operations of Atlas Copco machines.
• To plan and organize daily and weekly visit schedules to distributor Customers
• To guide and support distributors' service staff to solve difficult service problems
• Define and suggest necessary tools for the distributor service technicians.
• Obtain and distribute updated ECB to the distributor.
• Warranty validation, reporting, and claims follow-up.
• Maintain and update Distributors' install base and participate in the distributor audit.
• Ensure continuous and consistent communication between divisional technical support and competence development of teams.
• support sales of services through the provision of technical information, advice where appropriate.
• Provide professional and prompt service to all Atlas Copco customers on all types of compressed air equipment.
• To champion Smartlink installation and activation on old and new equipment.
• To train customers and Distributors personnel as required, in the general operation of their machines
• To always apply good standards of engineering practice
• To check distributor test instruments, to ensure they remain in good condition.
• To effectively promote the Atlas Copco image.
• To perform related duties as required.
• Ensure that ‘’The Way We Do Things and the Business Code of Practice are followed.
• NB: The above points are not exhaustive and can be subject to additional missions at any time according to the company's requirement

To succeed, you will need

• High School Diploma with 5 years’ experience in the same field/ Bachelor Engineering graduate with at least 5 years’ experience.
• Must have experience with CTS-related products such as overhaul/ repair of Compressors, Air dryers, Generators, and Lighting towers.
• Basic knowledge of hydraulic systems, diesel engines, electrical systems, and Elektronikon module knowledge will be preferred, and related components.
• Basic computer skills and excellent customer relations skills are a must.

In return, we offer you

• A truly unique and friendly, family-like atmosphere - and a culture known for respectful interaction, ethical behavior, and integrity.
• Training and lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences.
• Resources and tools to effectively carry out relevant tasks.

Location
Lagos, Nigeria

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.