Field Service Coordinator

• Accountable for the planning, execution and closing of FS activities related to field service missions, commissioning and/or complex jobs, according to offer/order and customer requirements as well as QEHS and cost target, with a satisfied end customer
• Also accountable for all processes and system/tool updates related to FS Operations

• Be in charge of service mission from the very start till invoice is made
• Seek and win transactional business in addition of service execution where possible
• Be the customer's main contact related to the mission.
• Advice and support customer in preparation of job
• Responsible for the details to achieve a successful execution of mission; including but not limited to briefing of FSE and travel arrangements; that drawings, instruction, tools, instruments and required spares are available.
• Responsible for FSE's use of Job Safety Analysis for each mission
• Key user and responsible for CRM Service Order, Planning Board and FSICB usage
• Arrange debrief after each mission and update CRM / M-files with debrief documents
• Quality checks of all SWR issued, approval of these and correct filing
• Prepare all documentation for invoicing including SWR and control of hour lists
• Proactively follow up on transactions business leads
• Authority to offer client unit prices and TC for strict reimbursable business
• Responsible for CRM Service Order
• Close cooperation with RM assigning engineers, optimize usage
• Support Warranty handling when required
• Rework order handling, perform or attend in Root Cause Analysis when applicable
• Visa-/vaccination support as well as maintain register of visa, certificates, vaccinations, passports etc
• Issue Tech Requests when applicable
• Ensure We Care reports and Sales Leads are made by FSE
• Support RM in competency assessment of FSEs
• Responsible for tools and instruments by maintaining a system of stock, calibration and rental prices
• Supporting in training planning and execution
• Attend and support in contract/project reviews when requested for more complex offers
• Read, sort and follow up on customer request on services common emails or other channels
• Continuously stay up to-date with company policies and guidelines