Norway Job Openings
OMYA Industries, Inc.
Service Delivery Lead Region Europe – North
Elnesvågen
FULL TIME
August 10, 2024
- Ensure that the DTX Services are delivered within the respective area, to support local or area wide services.
- Support the execution of projects in close alignment with the team of Solution Design & Implementation.
- Manage a team of Site Specialists in Norway, Sweden, Finland and Denmark
- Be responsible for supporting the Service Delivery of centrally delivered DTX Services within the respective area to ensure a high-quality Service Delivery to DTX customers within Omya. It includes as well locally required activities; communication needs or training.
- Be responsible for the Service Delivery of DTX Services within the respective area (e.g. Facility related services).
- Be responsible for the contract fulfilment of our partners and suppliers for locally contracted services.
- Be responsible for the line Management of the local DTX employees including the Resource Management within Service Now.
- Support the execution of global and regional projects under the leadership of Solution Design & Implementation function in the respective regions.
- Support the execution of budget planning for the DTX hardware within the area of competence.
- University degree in Computer Science or related
- Strong knowledge and experience in applying ITIL and IT Service Management principles and practices to Service Operations
- Good knowledge in actual IT & OT technologies
- Good knowledge of IT Project Management processes.
- Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse audiences and stakeholders within a matrix organization, including Senior Management.
- Understanding of Business priorities and the dependencies of Business processes on IT systems
- Good analytical, problem-solving, and decision-making skills
- Strong leadership and organizational skills
- Ability and willingness to work as member of a virtual and global IT team in a matrix organization.
- Recent Certification in ITIL v3/4
- Recent Certification in Project management
- Ability to travel (mainly within the area or region, occasionally overseas)
- Languages: Fluent in Norwegian and in English, any other language is a bonus
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