With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.
At Kempower, we're driving the EV evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!
Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.
THE ROLE
As a Service Engineer you will:

• Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in Norway, and contribute area and global cases where applicable
• Follow-up and maintain partner network technical competence and join partner onboarding when applicable
• Provide technical support services by using tools such as technical ticketing system (Atlassian Jira), Teams and other possible tools
• Conduct training services both remotely and on-site for maintaining partner network technical competence
• In selected cases actively troubleshoot and use problem-solving skills also by visiting customers where applicable
• Collect feedback based on customer experience and follow-up with internal stakeholders

We appreciate candidates with an independent working style and interest in developing new. In this role, occasional traveling is required.
This role is hybrid and offers both remote and on-site working possibilities. Our office is located in Nannestad.
WHAT DO WE EXPECT FROM YOU?

• >3 years' working experience in at least one of the following areas: Service and support, Mechanical, electrical, electronics, application or software engineering, product development, product management or project management
• B.Sc. degree in Engineering
• Experience in power electronics, service operations and installation is a strong advantage
• Customer-oriented mindset and independent working skills
• Strong troubleshooting and problem-solving skills, ideally using a cloud-based remote maintenance platform/software
• Enthusiastic and positive attitude
• Knowledge of written and spoken Norwegian

We are looking for new colleagues with good cooperation and communication skills. As our official company language is English, we expect you to be fluent also in English.


WHY JOIN US?
We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and all ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.
We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your learning and development, and shape our company's future.
You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. Additionally, we want to support our employees’ wellbeing by offering a great variety of company benefits such as insurances, pension scheme and rewarding compensation packages with annual bonuses and possibility to take part in an Employee Share Savings Plan. We also value different situations in life by offering, for example, paid partner leave or support for mental health.
We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

APPLY NOW!
Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.
If you have further questions about us or the role, feel free to contact the hiring manager Jan-Egil Claussen, phone: +4795703744 on Friday 20.09.2024 or Thursday 26.09.2024, between 12:00-17:00.


Please send your application via this application form, due to GDPR compliance reasons we cannot accept applications sent by email.


Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
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